Engagement with customers

SHIONOGI‘s purpose in existence is to “SHIONOGI strives constantly to supply the best possible medicine (healthcare solutions) to protect the health and wellbeing of the patients we serve." We will strive to improve our products and services through communication with customers, doctors, pharmacists, and other medical professionals who require our products and services.

For product inquiries, SHIONOGI has a toll-free number and website for medical professionals, general consumers, and patients to quickly access accurate information on product quality, efficacy, safety, etc. We believe that responding accurately and promptly to emergency requests for information can contribute to patient treatment. Additionally, we collect valuable information through inquiries and share it with related departments to improve product quality, such as addressing issues and strengthening risk management.

 

For product inquiries in each country, please visit our global site.

 

SHIONOGI will continue to strive to provide prompt and accurate information, and contribute to the health of as many patients as possible while further promoting the optimal use of information.

Shionogi & Co.,Ltd., Shionogi Healthcare Co.,Ltd. and Shionogi Smile Heart Co.,Ltd. the three companies of the SHIONOGI Group, have introduced “Sign Language Link” a service provided by the Nippon Foundation Telephone Relay Service (hereinafter referred to as “the Foundation”), to facilitate smooth communication with individuals who are deaf or hard of hearing.

This service enables real-time, two-way telephone communication between people who have difficulty hearing or speaking and those who can hear, through interpretation by an operator using either sign language or text and voice. Users do not need to register in advance; they simply click the “Make a call using sign language” button on the inquiry site to connect with an interpreter via the internet. The only cost incurred is the internet usage fee.

At Shionogi, we think it extremely important that all patients—whether able-bodied or disabled—have access to the information necessary for medications to work properly. To that end, Shionogi has instigated the Communication Barrier-free Project, which seeks to improve the manner in which information is conveyed and eliminate communication barriers when people with disabilities receive medication instructions. People with disabilities—in particular those with hearing or visual impairments—sometimes do not take medications as prescribed if they have not received sufficient information. While people with disabilities may struggle to take in information, this problem also can stem from the manner in which information is conveyed. Shionogi conducts activities aimed at educating various parties about the existence of such communication barriers.