Engagement with customers
Provision of information for inquiries
We believe we assist in patient treatment by responding accurately and quickly to pleas for the urgent provision of information. The Drug Information Center is the contact point for customers. It collects valuable information through inquiries, and shares this with relevant departments to work on improving the quality of products by rectifying problems and strengthening risk management.
Looking ahead, Shionogi will continue to provide information promptly and accurately, in order to contribute to the health of as many patients as possible while further promoting optimal use of information.